GENERAL INFORMATION
This Privacy Policy explains the way in which any personal information that we collect from you, or that you provide to us, will be processed by us when you visit our website at consoles.realbuzz.com (“site”).
The site is operated and managed by Realbuzz Group Limited., a company registered in England and Wales with company number 11951356 and with its registered office at Suite 6, 3rd Floor, 1 The Exchange, St John Street, Chester, CH1 1DA, United Kingdom (hereinafter “Realbuzz”,”we“, “us” or “our“).
For the purposes of Data Protection Legislation:
- When you create a Realbuzz Charity Solutions membership account, Realbuzz is the data controller for your personal information;
- When your information is transferred to one of our charity partners, the relevant charity partner becomes the data controller for your personal information in their own right;
- You are the data subject whose personal data is being processed.
We endeavour to take all due care to protect your personal information in accordance with all applicable Data Protection Legislation.
We review our Privacy Policy on an annual basis, or more often if required. This policy was last updated on December 1st, 2020.
HOW TO CONTACT US
For data privacy enquiries, please email privacy@realbuzz.com or write to:
Head of Information Security, Suite 6, 3rd Floor, 1 The Exchange, St John Street, Chester, CH1 1DA.
For general enquiries about our products and services, please email feedback@realbuzz.com
TERMS OF USE
Your use of the site is subject to this Privacy Policy and our Terms of Use. By using our site, you are agreeing that you accept our Privacy Policy, Cookies Policy and Terms of Use. If you do not agree with any of these, please refrain from using our site.
PERSONAL INFORMATION WE COLLECT AND WHY
In order for us to provide you with our services, we need to collect some personal information about you. The personal information we collect includes:
- Full Name and email address – these are required to register your Realbuzz Charity Solutions membership account, and so that we uniquely recognise you and can contact you;
- Username and password – these credentials are required to allow you to securely log into your account and to protect any personal information within your account;
- Phone number – if our charity partners can’t contact you by email, they may need to contact you by phone instead;
- Our web server collects standard information such as your computer’s IP address, browser type, access time and operating system so that we can gather analytics data about visitors to our site, which may help us improve our services in the future;
- Records of emails and other correspondence when you contact us to request information, report a problem or provide feedback on our services.
YOUR RIGHTS
Your privacy is of utmost importance to us. As such, we wish to be as transparent with you as we possibly can regarding how we process and secure your personal information, and to provide you with as much control over your personal information as possible whilst it is under our care and protection. We recognise that this is your personal information and we don’t want to use it in ways that you don’t want us to.
Data protection laws, including the General Data Protection Regulation (“GDPR“), give you very specific rights regarding your personal data and how we process your data. Your rights include:
Right of access – you can ask us for access to, or for a copy of, the information we have about you on our systems;
Right to rectification – although you can quite easily keep your own information up-to-date via your membership account, you can ask us to rectify any incorrect personal information that we have about you and we’d be happy to assist you;
Right to erasure – you can ask us to completely erase all personal information we have about you from our systems and mailing list (if you opted in to receiving newsletters from us), including deletion of your membership account;
Right to restrict processing – as an alternative to erasing your information, you can ask us to restrict the processing of personal information we have about you in certain circumstances. For example, you could request that we temporarily make your information unavailable under certain circumstances, such as a dispute;
Right to object – you can object to us processing your personal information in specific circumstances. For example, we may email you from time-to-time with suitable products or services that we may think you’d be interested in. If you did not wish to receive such emails, you could object to us using your email address for this purpose (although you can unsubscribe to our emails at any time).
To exercise any of these rights, please email privacy@realbuzz.com with your request. We endeavour to respond to all requests within a reasonable time but within 30 days.
NOTE: Not all of these rights may be enforceable in your jurisdiction or under certain conditions. For example, we might not be able to completely erase your personal data if we are required by law to retain specific information to comply with those laws ourselves. We will however review all Data Subject Requests fairly.
OUR LAWFUL BASIS FOR PROCESSING YOUR PERSONAL INFORMATION
The following table provides information regarding what we deem as our lawful basis for processing personal information for different purposes:
| PURPOSE / ACTIVITY | TYPE OF INFORMATION | LAWFUL BASIS FOR PROCESSING |
| Set up your account on the site | Identity Contact | Consent Legitimate Interest |
| Provide website functionality and user tools | Identity Contact Technical | Consent Legitimate Interest Legitimate Interest |
| To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, data handling and reporting) | Identity Contact Usage Professional | Our legitimate interests to run our business, provision of administration and IT services, network security, to prevent fraud or prevent access to the information we hold Necessary to comply with a legal obligation |
| To deliver relevant website content and advertisements to you and to measure and understand the effectiveness of the advertising we serve to you | Identity Contact Usage Marketing and Communications Technical | Consent Our legitimate interests to run our business, keep our website and marketing relevant and updated, develop our business and inform our marketing strategy |
| To make suggestions and recommendations to you about services/ products that may be of interest to you | Identity Contact Technical Usage | Consent Our legitimate interest to develop and grow our business |
| To send you marketing communications (email newsletters) | Marketing and Communications Contact Identity | Consent Legitimate interest |
| To notify you of website activity as per your user profile settings | ContactIdentity | Legitimate interest |
HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION FOR?
We will continue to process your personal information to provide you with our products and services for as long as we have a legitimate reason for doing so, or until such a time whereby you withdraw your consent for us to do so.
Where you have provided your consent for us to process your personal information for marketing purposes (e.g. where you have positively opted in to receive the realbuzz.com newsletter), we will retain your personal information for as long as you remain subscribed to our mailing list or until you inform us that you no longer wish to receive our email newsletters. You can unsubscribe to our newsletter at any time by clicking unsubscribe on one of our newsletter emails.
Where required by local laws in some jurisdictions, we may be forced to hold your personal information for a longer period of time to comply with such laws.
HOW DO WE PROTECT YOUR PERSONAL INFORMATION?
Our services are hosted on state-of-the-art Amazon Web Services (“AWS”) cloud technology. We follow industry best practice, standards and frameworks such as NIST, ISO 27001 and ICS to provide robust security and resilience.
Your personal information relating to your account will be stored on AWS’ servers in the United Kingdom (“UK”) and will never be transferred outside of the UK. Some of your personal information including Name, Address and Email Address may be transmitted via AWS’ United States servers to facilitate secure communication services such as email sending; Where your personal data is transmitted via the US, it will be done so securely within AWS’ own network in accordance with their GDPR DATA PROCESSING ADDENDUM. None of your personal information will ever be transferred outside of the UK, only transmitted.
All of your interaction with our site will be encrypted using secure SSL. You will see a small padlock in front of the website’s URL in your browser and you will also notice that the URL itself is preceded with https. This indicates that you are in a secure environment.
No data transmissions over the internet, including emails and messaging methods, can be guaranteed to be 100% secure. You are responsible for ensuring that your operating system and browser are kept up-to-date with the latest software and that you use reputable anti malware protection on your devices. We do not accept responsibility for any unauthorised access or loss of personal information that is manifested beyond our control.
Access to your personal information by our employees is highly restricted and on a ‘need-to-know’ and ‘least privilege’ basis only. All staff undergo periodic security awareness training to ensure they understand how to securely handle personal information in accordance with data privacy laws, and fully understand their responsibility for the security of your personal information.
WHAT ABOUT LINKS TO OTHER THIRD PARTY SITES?
You may find links to external third party websites on our site such as advertisers. Such websites are not managed by us nor are they covered under this Privacy Policy.
If you access websites by following links from our site, the operators of these sites may collect personal information about you themselves, which will be used by them in accordance with their own Privacy Policy. We advise you to read each site’s Privacy Policy and Terms carefully prior to use.
WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH?
We may need to securely share your information with affiliated organisations and third party service providers who render services to us on your behalf. We may also be required to share your personal information if required by law, requested by law enforcement authorities or to enforce legal rights (e.g. to HMRC when you claim a Gift Aid).
Our third party service providers may include:
- IT, information security and cloud service providers – to assist us in providing the service and keeping your personal information safe
- Communications providers – to provide essential communication services such as email delivery
MAKING A COMPLAINT
If you wish to make a complaint about how we handle your personal data, you can contact us by emailing privacy@realbuzz.com or by writing to:
Head of Information Security at Suite 6, 3rd Floor, 1 The Exchange, St John Street, Chester, CH1 1DA, United Kingdom
If you are not satisfied with our response, you may escalate your complaint by contacting the Information Commissioner’s Office (ICO); Their Helpdesk phone number is 0303 123 1113.
PRIVACY NOTICE UPDATES
We will update this policy from time-to-time. We will endeavour to notify you of any changes by contacting you using an email address you have provided, or by placing a notice on the site indicating the new revision date. We encourage you to periodically check back and review this Privacy Policy; Your continued use of the site signifies your acceptance of the policy